At Prev, we value customer satisfaction and respect consumer rights. If you experience any issues with your purchase or wish to return a product, we're here to help.
Below, you'll find detailed information about our return conditions, shipping procedures, refunds, and order cancellations.
1. RETURN CONDITIONS
You may request a return within 14 days of receiving your order.
For orders within Türkiye, please complete the Exchange & Return Form available on our website.
For international orders, simply email info@prev.shop with your order number and the details of the item(s) you wish to return. No return form is required.
When returning a product, please ensure that:
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The product is returned with its original accessories and accompanying items, including envelopes, cards, stickers, and other materials provided, where applicable.
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The product is securely packaged to prevent damage during shipping.
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The original packaging and tags are included whenever possible.
You may inspect the product to determine its nature, characteristics, and functionality. You may inspect or try on products to determine their nature, characteristics, fit, and functionality. However, use beyond this purpose, such as writing in stationery products, using products outdoors, or any other actions that render them unsuitable for resale, may affect their return eligibility or result in a reduction in value, subject to applicable consumer protection laws.
Certain products may be excluded from the right of withdrawal under applicable consumer protection laws, including personalized products and certain hygiene-sensitive items, where the relevant legal conditions are met.
2. RETURN SHIPPING
Returns Within Türkiye
Return shipping is free of charge when you use Aras Kargo, our designated return shipping provider.
To initiate a return, please complete the Exchange & Return Form on our website. Once your request has been submitted, you will receive the necessary shipping instructions and return code.
Please ensure that your items are securely packaged to prevent damage during transit.
If you choose to use a shipping provider other than Aras Kargo, any additional shipping costs may be your responsibility, subject to applicable consumer protection laws.
International Returns
For international returns, please email info@prev.shop with your order number and the details of the item(s) you wish to return.
You do not need to complete the Exchange & Return Form.
Our team will review your request and provide the necessary return instructions and shipping details.
International return shipping costs and arrangements are subject to the applicable consumer protection laws of the relevant country.
Please note that we currently do not offer exchanges for international orders.
3. REFUNDS
Refunds are issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Full Order Returns
If you return your entire order under your statutory right of withdrawal, your refund will include:
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The full purchase price of the returned products.
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The original standard delivery fee paid for the order, if applicable.
If you selected a premium or expedited delivery service, any additional charges beyond the standard delivery fee may not be refundable, subject to applicable law.
Partial Returns
If you return only some of the products in your order, you will receive a refund for the returned items.
If you keep other products from the same order, the original delivery fee is generally non-refundable, except where otherwise required by applicable law.
Orders with Free Shipping
If your order qualified for free shipping at checkout, no original delivery fee will be deducted from your refund solely because you have returned an item.
Any applicable promotional conditions remain subject to the terms disclosed at the time of purchase and relevant consumer protection laws.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us at info@prev.shop with your order number, a description of the issue, and photographs where applicable.
Our team will review your request and provide assistance with the next steps.
Your statutory consumer rights remain fully applicable to defective products or items that do not match your order.
Any return shipping costs that Prev is legally responsible for will be covered by us.
5. ORDER CANCELLATIONS
If you wish to cancel your order, please contact info@prev.shop as soon as possible.
Before Shipment
If your order has not yet been shipped, we will review your cancellation request.
For cancellations made under your applicable statutory cancellation or withdrawal rights, the full amount paid, including any delivery charges, will be refunded to your original payment method.
After Shipment
If your order has already been shipped, you may exercise your statutory right of withdrawal within the applicable period.
For a full order cancellation under this right, your refund will include the purchase price of the products and the original standard delivery fee, if applicable.
Please follow the return instructions provided by our team.
6. REFUND PROCESSING TIME
Under Turkish consumer protection laws, refunds for returns made within the statutory right of withdrawal must be processed within 14 days from the date the returned products are handed over to Aras Kargo, our designated return shipping provider.
However, at Prev, we generally process refunds within 3 business days after the returned items reach us and the necessary inspections are completed. This period may be extended during particularly busy times.
If a shipping provider other than Aras Kargo is used, the statutory 14-day refund period begins when the returned products reach us.
For orders cancelled before delivery under the statutory right of withdrawal, the refund period begins upon receipt of the withdrawal notification.
For international orders, refund timelines are determined by applicable consumer protection laws. Our team will provide further information when reviewing your return request.
All refunds are issued to the original payment method used for the purchase, without additional charges.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
7. HOW TO RETURN A PRODUCT
Orders Within Türkiye
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Complete the Exchange & Return Form available on our website.
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Follow the return instructions provided and use the Aras Kargo return code.
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Securely package the item(s), including any original accessories and accompanying materials, where applicable.
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Hand over your package to Aras Kargo within 14 days of notifying us of your decision to withdraw.
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Your refund will be processed according to the conditions and timelines outlined above.
International Orders
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Email info@prev.shop with your order number and the details of the item(s) you wish to return.
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Our team will review your request and provide the necessary return instructions.
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Securely package your items and follow the shipping instructions provided.
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Your refund will be processed in accordance with the applicable return conditions and consumer protection laws.
No return form is required for international orders.
Please note that exchanges are currently unavailable for international orders.
8. RETURN ADDRESS
For returns within Türkiye, our return address and shipping instructions will be shared with you after submitting the Exchange & Return Form.
For international returns, the relevant shipping details will be provided by our team via email.
If you have any questions about returns, refunds, or your order, please contact us at info@prev.shop.
We're happy to help.
Prev Team
