PLANNER SUPPORT & F.A.Q
The answer you’re looking for regarding this year’s planners is likely to be found here.
What are the planner sizes?
A5 Vertical: 148 mm x 210 mm
A5 Horizontal: 148 mm x 210 mm
A6 Vertical: 105 mm x 148 mm
A6 Horizontal: 105 mm x 148 mm
How many pages does the planner have?
176 pages. (All models include 35 star-dotted note pages.)
How many colors are available?
There are 6 different colors in total. Color variations are listed separately on the product pages.
What is the cover material?
Our covers are made from a durable, stain-resistant, and easy-to-clean textured Apple Leather material.
For cleaning, wipes that contain alcohol should not be used.
What is the inner quality?
110 gsm FSC certified ivory paper
A surface that does not bleed or shadow ink.
Can I add a gift note?
Yes. If you would like to include a gift card, the message you write in the “Order Note” section at checkout will be printed on a specially designed gift card and added to your order. After payment is completed and your order is confirmed, gift notes cannot be added or changed.
How long does it take to prepare my order after I place it?
Due to the high volume during the planner launch period, the preparation time before orders are handed over to the courier may take between 4-5 business days.
Where can I get information about my order after it’s shipped?
Due to high volume, orders are prepared in the order they are received.Once your order is shipped, you will receive SMS updates at every stage until it arrives.
How can I access / track my order?
When your order is shipped, your tracking number will be sent to you via email. You will also receive an SMS notification from the courier company. If you do not receive the email, please check your spam/junk folder.
Can I change the address on my order?
For orders that have not yet been handed over to the courier, you can request an address change by emailing info@prev.shop. If your request is processed while your order is still unshipped, the address will be updated. Unfortunately, once an order is prepared or shipped, changes cannot be made.
Can I cancel my order?
If your order has not yet been handed over to the courier, you can send your cancellation request to info@prev.shop. To ensure your request is processed quickly and the shipping process can be stopped in time, please make sure to include “Order Cancellation” in the email subject line.
When will my order arrive?
Delivery times after your order is shipped:
- International orders: 2 - 5 business days
During peak campaign periods, additional delays may occur.
My order arrived incomplete, what should I do?
If you ordered both agendas and items from our bag, jacket, or shoe categories, please note that these product groups are shipped from different warehouses. Because of this, they may arrive at your address at different times. If one item has arrived earlier, the other will reach you shortly.
My order is delayed, what should I do?
We recommend checking your shipment tracking page first. If you still experience an issue after checking, you can contact us via info@prev.shop.
My package arrived damaged, what should I do?
If your order arrives damaged, you can contact us via info@prev.shop.
During the planner season, email responses may take up to 3 business days.
If the package was delivered damaged by the courier, it is very important to ask the courier to prepare a damage report. Please send us the report details and photos by email.
How does the return process work?
As long as the product is unused and in resellable condition, you may return your order within 14 days after delivery. Please contact info@prev.shop for your return inquiries. Please write “RETURN REQUEST” in the email subject title.
All return and exchange requests are reviewed and approved within 3 business days after they arrive to us.
If you do not receive a response within 2 business days, your email may have gone to spam. If not please contact us.
Can I request an exchange?
Yes. As long as the product is unused, you may request an exchange within 14 days. Contact info@prev.shop for your exchange inquiries. Please do not forget to write “EXCHANGE REQUEST” in the email subject and include your order number & the product you want to exchange your order with.
I sent an email/DM about my order but didn’t receive a reply. What should I do?
During the planner season, message volume is extremely high, so responses may take up to 3 business days. However, your order remains fully registered in our system, so your process will not be affected. If you would like to check your shipment status, you can track it using the tracking number sent to you via email.
Can I send my order directly as a gift to someone else?
Yes. You can simply enter the recipient’s address in the shipping address section.
Is the invoice included inside the package?
No. In all orders -including those with gift cards- there is no invoice inside the package. You can view the invoice through the email notification.
How can I contact you?
Your emails or DMs will be answered within 3 business days.
We do not have a landline number; all communication is handled via email.
Due to the planner season, our email response time is 1–3 business days.
For your questions: 📧 info@prev.shop